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Refund & Return Policy
Thank you for shopping with us. Your satisfaction is our highest priority. This Refund & Return Policy (“Policy”) sets forth the terms under which returns, exchanges, and refunds will be processed for purchases made through our website at www.stridenova.shop. By completing a purchase, you agree to the terms below.
We offer a straightforward, no‑hassle return process for most products. If an item does not meet your expectations, simply follow the steps outlined in this Policy to initiate a return or request a refund.
Timeframe: Returns must be initiated within 30 calendar days of delivery.
Condition: Products must be in resalable condition—unused, unwashed, and free of damage, with all original tags, labels, packaging, and accessories intact.
Proof of Purchase: You must provide a valid order number or packing slip.
Non‑returnable items (unless defective):
Custom‑made, personalized, or monogrammed goods
Perishable items, health or hygiene products once unsealed
Downloadable digital content, software licenses, and gift cards
Clearance, “final sale,” or promotional items explicitly marked as non‑returnable
Initiate Your Return
Visit our Returns Center at www.stridenova.shop/returns and enter your order information.
Select the item(s) you wish to return and choose your preferred resolution (refund or store credit).
Prepare Your Package
Print and affix the provided return label.
Securely pack the item in its original packaging, including all tags and accessories.
Ship Back
Drop off the package with the designated carrier as indicated on your return label.
Inspection & Confirmation
We will notify you by email (see footer of www.stridenova.shop) once your return is received and inspected.
A flat $10 restocking fee will be deducted from refunds issued to the original payment method.
Returns credited as store credit incur no restocking fee.
Original outbound shipping charges are non‑refundable, except where required by law.
Once approved, refunds to the original payment method are typically processed within 5–7 business days.
Store credits are issued immediately as a digital voucher, redeemable at www.stridenova.shop.
Please allow additional time for financial institutions to reflect the refund in your account.
If you receive a product that is defective, damaged in transit, or incorrect:
Report the Issue within 7 days of receipt at www.stridenova.shop/support.
Provide Documentation such as photographs and your order number.
We will arrange for prepaid return shipping, then issue either a full refund, replacement item, or store credit—your choice.
For orders shipped internationally:
You are responsible for return shipping costs, customs duties, and any import taxes.
These fees are non‑refundable.
Use a trackable and insured shipping method, as we cannot assume liability for lost international returns.
We do not process direct exchanges. To obtain a different size, color, or model:
Return the original item following the steps above.
Place a new order at www.stridenova.shop for the replacement product.
Orders may be canceled prior to shipment. To cancel, visit www.stridenova.shop/orders or consult the contact details in the footer. Once shipped, orders must be returned per this Policy.
We reserve the right to amend this Policy at any time. The most current version is always available at www.stridenova.shop/refund-policy. Continued use of our site constitutes acceptance of any changes.
Thank you for choosing us. We appreciate your business and are committed to making your experience hassle‑free and satisfying. Should you have any questions, please refer to our website footer for full contact details.
